We offer a 30-day return policy for most of our products. If for any reason you are not happy with your purchase, please read our return and refund policy carefully to understand the terms and conditions.
ELIGIBILITY FOR RETURNS AND REFUNDS:
- Products must be returned within 30 days from the date of purchase.
- Products must be in their original condition, with all tags and packaging intact.
- Products that have been used, worn, washed, or altered will not be eligible for return.
- Customized or personalized products, pre-ordered products, sale items, or gift cards cannot be returned or refunded.
HOW TO RETURN YOUR ITEM:
To initiate a return, please contact our customer support team within 30 days of receiving your order. We will provide you with a return authorization number and instructions on how to return the item(s). Please note that the item(s) must be returned in their original packaging and in the same condition as when you received them.
If you are not satisfied with the product you received or if the product was damaged during shipping, you may request a refund. We will investigate the issue and provide you with instructions on how to return the product if necessary.
Please note that refunds for customized or modified products are not possible.
SHIPPING COST FOR RETURNED ITEMS:
For defective products or customer remorse, customers will not be charged any fee for return shipping.
We do not charge any restocking fee.
We are only able to offer exchanges for products that are defective or damaged due to a mistake on our end. Unfortunately, we are unable to accommodate exchanges for different/new colors, sizes, or brands.
LATE OR MISSING REFUNDS:
If you haven't received a refund yet, please check your bank account or credit card statement again. It may take some time before your refund is officially posted. If you've done this and still haven't received your refund, please contact your bank or credit card company to inquire about any pending transactions.
If you've completed these steps and still haven't received your refund, please contact our customer service team. We'll do our best to resolve the issue and ensure that you receive your refund as soon as possible.
CUSTOM-MADE OR PERSONALIZE ITEMS:
Please note that we cannot accept returns or issue refunds for any custom-made or personalized items unless the item is faulty or damaged. We take pride in creating custom-made and personalized items that meet your unique style and preferences. If you have any concerns about your custom-made or personalized item, please contact our customer service team to discuss your options.
Orders can only be canceled if they have not yet been shipped. If you want to cancel your order, please contact us within 24 hours of placing your order. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team. We are here to help you.
DAMAGED OR FAULTY ITEMS:
In the unlikely event that you receive a damaged or faulty item, please contact our customer service team immediately. We'll do our best to resolve the issue and ensure that you're satisfied with your purchase. We may require photos of the damaged or faulty item to process your request.
If you have any questions about our return and exchange policy, please don't hesitate to contact us. We're committed to providing exceptional customer service and ensuring that you're completely satisfied with your Canvasenterprise experience. You can reach us via email or phone and we'll be happy to assist you.
Phone: +1 206-485-2949
Address: Rue du Commerce, 1000 Bruxelles, Belgium